Skip to content

Warranty Coverage Terms

Interstellar Coverage Terms & Conditions

THIS PLAN (HEREINAFTER REFERRED TO AS THE "PLAN") IS A LEGAL CONTRACT BETWEEN YOU, US AND THE ADMINISTRATOR (AS HEREINAFTER DEFINED). IT REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US THROUGH BINDING AND INDIVIDUAL ARBITRATION OR THROUGH SMALL CLAIMS COURT AND LIMITS OUR LIABILITY TO YOU. PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE WITH ANY OF ITS PROVISIONS, DO NOT USE THE SERVICES OFFERED BY THIS PLAN.

Obligor: The company obligated under the Plan in all states and the District of Columbia is Interstellar Audio Machines, LLC.

Instructions: You must keep this Plan and the sales receipt for this product; they are integral parts of this Plan and you may be required to produce them to obtain service. This Plan, including the terms, conditions, limitations, exceptions and exclusions, and the sales receipt containing the term of this Plan, commencement date and product identification, constitute the entire agreement.

Definitions: Throughout this Plan the words (1) “we,” “us” and “our”: refer to the company obligated under this Plan, as indicated in the Obligor section above; (2) “you” and “your”: refer to the individual who purchased the product(s) and this Plan, or the approved transferee; (3) “administrator”: refers to (a) Interstellar Audio Machines, LLC, in all states and the District of Columbia. “retailer” and “IAM”: refer to the entity from which you purchased the product and this Plan, and as indicated on the sales receipt; (5) “product”: refers to the consumer item(s) which you purchased concurrently with and is covered by this Plan; (6) “breakdown”: refers to the mechanical or electrical failure of the product caused by (a) defects in workmanship and/or materials, (b) normal wear and tear, (c) power surges, and (d) unintentional or accidental damage from handling (“ADH”) as a result of normal use; and (7) “guaranteed lowest price”: refers to IAM’s original selling price at the time of purchase excluding special discounts and coupons.

Certain components of your product may be covered by the manufacturer for a term of the life of the covered product and, therefore, are not covered under this Plan.

What Is Covered: During the term of the Plan, this Plan covers parts and labor costs to repair or replace the product, at our discretion, in the event the product experiences a breakdown which is not covered by any other insurance policy, manufacturer’s warranty or service contract. Coverage includes but is not limited to: commercial use of products;  switches, LEDs, mechanisms and electrical parts connected to sliders, pots, faders, jacks and knobs. We will pay for the cost of shipping your product to the service center for repair or replacement. We may repair the product or replace it with a product of like kind and quality that performs to the factory specifications of the original product. Non-original manufacturer’s parts may be used for repair of the product, if the manufacturer’s parts are unavailable or more costly. Any replacement product purchased with funds as a result of a claim being paid under the terms of this Plan will require the purchase of a new Plan in order for the newly purchased replacement product to be covered.

Term of Coverage:
For New Products: The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage, which begins on the date you purchase your product, all other coverage begins upon the expiration of the manufacturer’s warranty. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions.  In the event your product is being serviced by an authorized service center when this Plan expires, the term of this Plan will be extended until the repair has been completed.

Limit of Liability: For any single claim, the limit of liability under this Plan shall be the least of the cost of (1) the price of the covered product, including sales tax, (2) authorized repairs not to exceed the purchase price of the covered product, including sales tax. Upon replacement, we shall have fulfilled all of our obligations under this Plan.

How It Works: Call the customer service line at mailto:info@interstellaraudiomachines.com
tel:850-901-9802.

Manufacturer’s Responsibilities: Parts and services covered during the manufacturer’s warranty period are the responsibility of the manufacturer.

Deductible: There is no deductible required to obtain service for your product.

Renewal: This Plan may be renewed by contacting us at  mailto:info@interstellaraudiomachines.com tel:850-901-9802

Transferability: This Plan is not transferable.
Moving: In the event you move or relocate, please contact us so we may update your service address. 

Replacement Products: We may, at our discretion, replace your product with a NEW, REMANUFACTURED OR REFURBISHED PRODUCT, OR A PRODUCT OF LIKE KIND AND QUALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL PRODUCT.

WHAT IS NOT COVERED: (1) INCIDENTAL, CONSEQUENTIAL OR SECONDARY DAMAGES, OR ANY DELAY IN RENDERING SERVICE UNDER THIS PLAN, OR LOSS OF DATA OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS AT AN AUTHORIZED SERVICE CENTER OR OTHERWISE AWAITING PARTS; (2) ANY AND ALL PRE-EXISTING CONDITIONS THAT OCCUR PRIOR TO THE EFFECTIVE DATE OF THIS PLAN; (3) DAMAGE FROM ABUSE, MISUSE, MISHANDLING, BATTERY LEAKAGE, EXTREME HEAT, IMPROPER POWER SUPPLY, INTRODUCTION OF FOREIGN OBJECTS INTO THE COVERED PRODUCT, FAILURE TO FOLLOW THE MANUFACTURER’S INSTRUCTIONS, AND EXTERNAL CAUSES INCLUDING THIRD-PARTY ACTIONS, FIRE, COLLISION, VANDALISM, THEFT, INSECTS, ANIMALS, EXPOSURE TO WEATHER CONDITIONS, WINDSTORM, SAND, DIRT, HAIL, EARTHQUAKE, FLOOD, WATER AND ACTS OF GOD; (4) LOSS OR DAMAGE CAUSED BY WAR, INVASION OR ACT OF FOREIGN ENEMY, HOSTILITIES, CIVIL WAR, REBELLION, RIOT, STRIKE, LABOR DISTURBANCE, LOCKOUT OR CIVIL COMMOTION; (5) ACCESSORIES, EXPENDABLES AND SUPPLIES USED IN CONJUNCTION WITH THE COVERED PRODUCT, INCLUDING ANTENNAS, STYLUSES, AUDIO/VIDEO DISCS, TAPES, COMPUTER SOFTWARE OR SOFTWARE DISCS, CHARGERS, EXTERNAL POWER SUPPLIES, SPEAKERS SOLD SEPARATELY, STRINGS, DRUM STICKS, VACUUM TUBES, CABLES, AND BULBS; (6) PERIODIC CHECKUPS AND/OR PREVENTIVE MAINTENANCE, INCLUDING BUT NOT LIMITED TO ALIGNMENT, TUNING AND REPAIRING FINISHES, OR LOSS RESULTING FROM FAILURE TO OBTAIN THE MANUFACTURER’S RECOMMENDED INSPECTIONS OR MAINTENANCE; (7) BREAKDOWNS WHICH ARE NOT REPORTED WITHIN THIRTY (30) DAYS AFTER THE EXPIRATION OF THIS PLAN; (8) COST OF INSTALLATION, SETUP, DIAGNOSTIC CHARGES, REMOVAL OR REINSTALLATION OF THE PRODUCT; (9) REFURBISHED PRODUCTS, VINTAGE PRODUCTS AND PRODUCTS NOT ORIGINALLY COVERED BY A MANUFACTURER’S WARRANTY OR RETAILER’S RETURN POLICY; (10) ANY LOSS OTHER THAN A COVERED BREAKDOWN OF THE PRODUCT; (11) NON-FUNCTIONAL OR AESTHETIC PARTS, INCLUDING BUT NOT LIMITED TO PLASTIC PARTS, KNOBS, SCRATCHES, PEELING AND DENTS; (12) UNAUTHORIZED REPAIRS AND/OR PARTS, PRODUCT MODIFICATIONS OR ALTERATIONS; (13) PRODUCT REPAIRS THAT ARE COVERED BY THE MANUFACTURER’S WARRANTY OR A MANUFACTURER’S RECALL, REGARDLESS OF THE MANUFACTURER’S ABILITY TO PAY FOR SUCH REPAIRS; (14) WARPING OR RUSTING OF ANY KIND TO THE HOUSING, CASE OR FRAME OF THE PRODUCT OR ANY NON-OPERATING PART; (15) LOSS OR DAMAGE INCURRED DURING TRANSPORTATION; (16) LOSS OR DAMAGE DUE TO IMPROPER INSTALLATION OF COMPONENTS OR PERIPHERALS; (17) ANY DAMAGE CAUSED BY A COMPUTER VIRUS; (18) ANY DAMAGE TO RECORDING MEDIA, INCLUDING ANY SOFTWARE PROGRAMS, DATA OR CONFIGURATION/SETUP INFORMATION RESIDENT ON ANY MASS INTERNAL/EXTERNAL STORAGE DEVICES SUCH AS HARD DRIVES, CD-ROM DRIVES, DVD DRIVES, FLOPPY DISKETTES, TAPE DRIVES OR TAPE BACKUP SYSTEMS, AS A RESULT OF THE MALFUNCTIONING OR DAMAGE TO AN OPERATING OR NON-OPERATING PART, OR AS A RESULT OF ANY REPAIRS OR REPLACEMENT UNDER THIS PLAN; (19) PRODUCTS WITH REMOVED OR ALTERED SERIAL NUMBERS; (20) LOSS OR CORRUPTION OF DATA AND/OR THE RESTORATION OF SOFTWARE AND OPERATING SYSTEMS; (21) ITEMS NORMALLY DESIGNED TO BE PERIODICALLY REPLACED BY YOU OR CONSUMED DURING THE LIFE OF THE PRODUCT, INCLUDING BUT NOT LIMITED TO BATTERIES, CARTRIDGES, LIGHT BULBS AND DRUM HEADS ETC.; (22) LOSS OR DAMAGE DUE TO INCORRECT CONNECTION OF SIGNAL LEADS OR INCORRECT ELECTRICAL SUPPLY, FAILURE OR IMPROPER USE OF ANY ELECTRICAL SOURCE, OR ELECTRICAL CONNECTION TO OTHER PRODUCTS NOT RECOMMENDED FOR INTERCONNECTION BY THE MANUFACTURER OF THE PRODUCT; (23) STAGE CONSTRUCTION MATERIALS; (24) SERVICE WHERE NO PROBLEM CAN BE FOUND; AND (25) EXCEPT AS PROVIDED ABOVE UNDER THE INTERNATIONAL SERVICE TERMS, SERVICE THAT OCCURS OUTSIDE OF THE DISTRICT OF COLUMBIA AND THE FIFTY (50) UNITED STATES OF AMERICA.

Send us an email

Close (esc)

GET AN EXCLUSIVE DISCOUNT

GET A QUOTE

Age verification

By clicking enter you are verifying that you are old enough to consume alcohol.

Search

Your cart is currently empty.
Shop now